Overseas after-sales service
You and I are of the same trade together
Shanli Purify always adheres to the principle of comprehensiveness in its work, not only constantly pursuing excellence in pre-sales, sales, and after-sales service capabilities, but also committed to contributing its own strength to the development of China's industry and providing customers with satisfactory products and services. At the same time, Shanli Purify is not satisfied with the domestic market, and also attaches great importance to overseas after-sales service, and continues to prove our commitment with actions.
Shanli's overseas after-sales service advantages
Foreign after-sales service engineers are all senior employees of Shanli, with rich on-site handling experience in our mainstream models such as refrigerated dryers, suction dryers, electrical controls, etc. They not only possess solid professional knowledge and skills, but also can flexibly respond to technical difficulties on different sites, correctly analyze the causes of machine failures on site, and solve them in a timely and effective manner.
Although it is far away from abroad, Shanli adheres to the service attitude of "no delay in after-sales", actively communicates with customers to resolve the situation and rushes to the scene as soon as possible to solve their urgent needs.
Case sharing
part.1
A rubber factory in Thailand: This project is a high-quality agent supporting project of our company, with a total of three phases on site, all of which use our post-treatment equipment; The customer informed us that there is a refrigerated dryer on site, which has high voltage protection when turned on and cannot be used normally; After discussion and analysis by our after-sales engineers and on-site testing, it was found that the problem was caused by the customer's improper installation of cooling water. After changing the pipeline, the issue was resolved. Subsequently, a comprehensive inspection of all equipment on site and training of on-site personnel were conducted; Afterwards, our after-sales personnel conducted follow-up visits to the site, and the equipment has been running steadily for the past two years. Customers are very satisfied with the professionalism of our after-sales personnel.
part.2
A large nickel production area in Indonesia: In 2024, on-site follow-up visits were conducted to conduct equipment maintenance on the entire site, including debugging expansion valves, bypass valves, replacing controllers, cleaning condensers, and leak detection with Freon. And there are dozens of our large-scale refrigerated dryers on the entire customer site. Considering that on-site personnel cannot completely solve all problems, Shanli believes that teaching people how to fish is not as good as teaching them how to fish. Therefore, foreign after-sales service engineers strive to empower users, answer questions online and offline, and enhance customers' understanding of the product. The customer highly recognizes this.
part.3
Shanli Purify not only provides excellent products and services, but also pays attention to humanistic care and has excellent qualities that are helpful to others.
When Shan Li was serving a fertilizer plant project in Bangladesh, he discovered that there were very poor households near the site, with more than ten people crowded in a small house of over 10 square meters. The after-sales engineer immediately went to buy some basic daily necessities, such as electric fans, food, protective medicine, etc. to give to them. These are small sacrifices for us, but they have brought great improvements to their lives in the short term, while also promoting their goodwill towards China. 'Shanli people' going out not only represents the company, but also represents the Chinese people. Shanli will continue to extend their goodwill.
Shanli's timely and effective after-sales service brings peace of mind to customers, and the on-demand response gives customers trust. In the future, Shanli will continuously strengthen the construction of its after-sales service system, improve skills, increase talents, and build a strong after-sales service team, using Shanli's expertise to enter the international market.
